Effective date: January 1, 2025
At Lima Furnace Repair Pros, we respect your privacy and want you to feel confident when you contact us or use our website. This policy explains what information we collect, why we collect it, and how we keep it safe. It applies to our website and to the furnace repair services we provide in Lima, Ohio and the surrounding area. If you have questions after reading this, just give us a call - we're happy to talk it through.
Information We Collect
When you reach out for furnace repair or schedule a visit, we collect the details we need to help you: your name, phone number, email address, and the service address where the work will happen.
If you contact us through our website, we may also collect basic technical information like your IP address, browser type, and the pages you visit. This helps us understand how people find us and improve the site.
We only ask for what we need to get your furnace running again. You can always choose not to provide certain information, but it may limit how we can help.
How We Use Information
We use your contact details to schedule your furnace repair, send appointment reminders, and follow up after the job to make sure everything is working the way it should.
If you sign up for updates or promotions, we'll use your email or phone number to send those to you. You can opt out at any time.
We also use aggregated website data to see which pages are helpful and which need work. This never identifies you personally.
Cookies and Tracking
Our website uses cookies - small text files stored on your device - to remember your preferences and keep the site running smoothly.
You can set your browser to refuse cookies or alert you when they're being used. If you turn cookies off, some parts of the site may not work as well, but you can still call us at (419) 287-8289 to schedule service.
We don't use cookies to collect sensitive information like your payment details.
Analytics and Third-Party Tools
We use trusted third-party tools like Google Analytics to understand how visitors use our site. These tools collect anonymous data such as page views, time on site, and general location.
We may also use scheduling software and customer review platforms to manage appointments and gather feedback. These providers have their own privacy policies, and we encourage you to review them.
We do not sell or rent your personal information to anyone.
Data Sharing and Disclosure
We share your information only when it's necessary to complete your furnace repair - for example, with a technician assigned to your job or a payment processor if you pay by card.
We may also share information if required by law, to protect our rights, or in connection with a business transfer. In those cases, we'll take steps to keep your information protected.
We never share your details with advertisers or unrelated third parties.
Data Retention
We keep your personal information for as long as we need it to provide service, comply with legal requirements, and resolve any issues that come up.
When we no longer need your information, we securely delete or anonymize it. If you'd like us to delete your data sooner, just contact us and we'll take care of it.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to team members who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe. If you have concerns, please reach out.
User Rights
You have the right to ask what personal information we hold about you, request a copy, or ask us to correct or delete it.
You can also opt out of marketing communications at any time by using the unsubscribe link in our emails or calling us directly.
To exercise any of these rights, contact us using the details below. We'll respond promptly and help however we can.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us and we'll delete it right away.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
When we make changes, we'll post the updated policy on this page with a new effective date. We encourage you to check back occasionally.
Your continued use of our website or services after changes are posted means you accept the updated policy.